Smart Communications solutions: Customer experience platforms partner
Smarter customer conversations and experiences. Any Channel, Anytime.
Combining form Processes and Communications to create seamless customer experiences.
Every company has two types of customers: existing ones and potential ones, each requiring different communication strategies. This often results in separate teams handling client servicing and new applicant communications, leading to inefficiencies.
SmartIQ and SmartCOMM, part of the Smart Communications Conversation Cloud™, provide a complete solution to streamline and transform customer interactions—from loan applications to policy generation—all seamlessly integrated with e-signature processes.
How 4impact and Smart Communications elevate your business
4impact leverages Smart Communications' technologies—SmartIQ and SmartCOMM—to streamline customer communication processes. By integrating these solutions, we help businesses optimise workflows, ensure accuracy and maintain a competitive edge in the system.
A low-code Form automation and approval workflow solution that transforms traditional form-based processes into fast, secure, fully automated digital experiences.
A leading Customer Communications Management (CCM) solution that lets business users create, manage, and maintain personalised, omnichannel and compliant customer communications.
Transform and grow with SmartIQ and SmartCOMM:
- Improve customer experience
- Personalised communications and generated documents
- Digital Form experiences that generate personalised downstream communications
- Unified inbound Form and outbound communications processes
- Streamlined internal processes with integrated data collection and communication generation
- Accelerate end-to-end processing time
- Reduce infrastructure costs and improve efficiency
- Reduce abandonment rates and incomplete data submissions