Operational Assurance for complex projects.
Trusted technical support is vital for business continuity.
Technical support is vital for businesses. It generates a competitive edge by executing critical business processes quickly and efficiently.
Technical support also helps you make crucial strategic decisions about maximizing profitability, ensuring stability of your IT environment, and tailoring it for your specific needs - all of which boost efficiency and productivity.
4impact offers tailored Level 2+ incident and problem management support services, specialising in the aggregation of service contracts across various third-party vendors.
Our Operational Assurance Model.
As the single point of coordination, 4impact relieves companies from the burden of the day to day management of numerous commercial and service level support.
Put simply we call this approach 'Operational Assurance'.
Support Operating Design
4impact helps redesign business and IT operations as a result of business and technology transformation - defining clear work streams, milestones, timelines, and accountability to get to the target state.
Platform Support
We provide on-demand and pro-active support and continuous improvement to make sure your core platforms are running securely without interruption.
Support Service Aggregation
We provide on-demand and pro-active support and continuous improvement to make sure your core platforms are running securely without interruption.