Guidewire ClaimCenter Technical Upgrade

Client Name


Project Dates


RACQ embarked on a technical upgrade of ClaimCenter, taking them from version 5 to version 8. The project goal was to retain existing business functionality as like-for-like, while focusing on universal functionality across all products.

Our Approach

4impact was engaged to determine the best approach based on Guidewire recommendations to define the scope and approach with regards to how we upgrade ClaimCenter.

Upgrading from v5 to v8 required a 2 step upgrade which was considered a world first at the time.

Project Outcome

A world first, our team successfully upgraded three versions of Guidewire with no loss of business function. New Automated UI regression test suite was created while increasing existing test coverage. The team also developed closer alignment with Out-of-the-Box functionality, establishing future development work for the ClaimCenter platform.